Wholesale Drop Shipping of Boutique Baby
and Children's Wholesale Clothing & Gift Products

Customer Care - FAQs
Policies - Shipping

Wholesale Kid, LLC
Policies & Shipping Info

 
All Credit Card statements will read the charge as www.wholesalekid.com

Telephone Hours

Monday through Friday - 9:00 AM. - 4:00 PM. Central Time
For Customer Service Call:  888-635-4786

Back Orders

Out-of-stock items will be back-ordered upon customer request.  We will attempt to notify you if any item on your order is not in stock or if there is a shortage with your order.  We reserve the right to substitute items in event of out of stock or discontinuation of an item.  Only an item of equal quality and value will be substituted.

Cancellations

Orders may be cancelled at any time as long as they have not already gone to the shipping department.  Special order items will incur a 20% cancellation fee if item has already been ordered.  Custom Made items can not be cancelled after 48 hours.  No cancellation fee will be incurred on special order or custom made items if cancellation is within 24 hours of receipt of order.  No order can be cancelled once it has already shipped.

PLEASE NOTE:  If Wholesale Kid, LLC receives a chargeback or paypal dispute for ordered items, your account will be suspended until dispute is settled. 

We do reserve the right to suspend or revoke your wholesale privileges because of chargebacks or disputes in which you have not communicated with us.  We reserve the right to terminate your wholesale account at any time.

Shipping

Freight, handling and insurance charges will be added to your order.  UPS Next-day and 2nd-day air shipments are available upon customer request as long as order is placed before 10 AM Central time for same day shipping, and the item(s) are in stock, please call 888-635-4786, to make sure your expedited order can be fulfilled.  Wholesale Kid, LLC shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling.  Once the package leaves our warehouse, we have no control over delivery by the freight carrier.  Wholesale Kid, LLC also reserves the right to modify shipment cut-off times and to select alternate carriers.  We do reserve the right to change shipping methods IF we see that we can get the product to your customer in a more timely manner at a comparable cost.  

Shipping Rates are figured by Weight according to the US Postal Service
Rates are available for:

First Class Shipping - US
Priority Mail Shipping - US
Express Shipping - US (if available)
First Class International
Priority Mail International

You may choose the preferred method of shipping and your cost at checkout.

PRICING:

The price you set for your products from Wholesale Kid, LLC is up to you, however, our agreement with the manufacturers we use is that we will not allow our customers to sell products at less than 25% off our suggested retail price.

PAYMENTS:

Credit Cards:
We accept Visa, MasterCard, Discover, and Paypal.

PayPal:
We accept all forms of PayPal Payment.  If paying by check through PayPal, Your check must clear PayPal's system BEFORE your products will be shipped.

Claims and Returns:

  • We will accept returns on defective or damaged merchandise provided the claim is made within 72 hours of receipt of the product.  Damaged and/or defective merchandise will be replaced or refunded.  All other returns will be accepted for exchange, or account credit, provided a return authorization number has been requested within 10 days of customer's receipt of merchandise. 
  • If you have a problem or discrepancy with an order, contact our customer service department immediately at 888-635-4786.  Please have your order number when you call. You may also email us at customercare@wholesalekid.com
  • Absolutely NO returns on printed, washed, or decorated merchandise. Garments must be inspected before printing.
  • Absolutely NO returns on personalized items.
  • All claims for shortages, damages, etc., must be made within 72 hours of receipt of merchandise.
  • All return requests must be made within 10 days of customer's receipt of merchandise.
  • RA#s issued will expire if return is not received within 10 days of issuance.
  • Absolutely NO CASH REFUNDS.  
  • All returns are subject to a 15% restocking charge in addition to freight charges.
  • Special Order and Custom Made Items are subject to a 20% restocking charge in addition to freight charges.  Custom Made orders CAN NOT be cancelled after 48 hours.
  • All unclaimed or refused shipments are subject to a 15% restocking charge, in addition to freight charges.
  • No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.   Any package returned to our warehouse without and RA# clearly printed on the outside of the box will be refused.
  • Defective merchandise must return to us with a piece of tape indicating the location of the flaw.
  • Availability of merchandise is subject to change or discontinued without notice.
  • Wholesale Kid, LLC reserves the right to change any of the above policies and procedures at any time without prior notice.

Returns Should have RA# clearly printed on the outside of the package and be addressed to:

Returns Dept
Fulfillment Center
505 Parklane Road
Phillipsburg KS  67661

Privacy Policy:
Your personal information you provide will never be used by anyone not employed by Wholesale Kid, LLC.  Financial information that is collected is used only for the current order.  Wholesale Kid, LLC does NOT keep financial or credit card information on file. 

If you have placed an order at Wholesale Kid, LLC, we may from time to time use the email address you provided to send you updated information about products and offerings.  If you do not wish to receive such updates you can remove your address from the mailing list.