Do you Offer detailed
product information?
Yes, product list
including descriptions, product codes, and weights is available.
How will I know if an item
is discontinued, or when you add new products?
Once registered with
Wholesale Kid, you will be added to our notifications email list.
Please be sure you have
custserv@wholesalekid.com on your safe senders list so that you will
automatically receive emails when new products arrive, or if items are
discontinued. In addition, there is a listing on-line that shows
discontinued products, and a category
for any
new arrivals.
What Shipping Carriers
Do You Use?
All orders are
shipped via UPS or USPS.
When will my order ship?
Orders normally ship within 24-48 hours, however some personalized or special order items
may take 7-10 days. Special order items are indicated as such in
our on-line catalog. Please make sure you are aware if an item is
personalized or special order.
Can I match colors produced by different
manufacturers?
Normally colors of items from the same manufacturer will match, however, although some colors may be close
from different manufacturers, never count on an exact color match.
My package hasn't arrived yet - can it be
traced?
Yes. Login to your account and click on Order Status for
tracking information.
Is there a restocking fee for return
merchandise?
We charge a 15% restocking fee on any order returned, refused or considered undeliverable.
See our return policies.
What credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express at no additional
charge to you. All Credit Card Statements will read the charge as PCS
- WholesaleKid.com is owned by PCS Creations. We also accept paypal
payments. All orders must be pre-paid before they will ship.
How can I get terms?
WholesaleKid.com does not offer Terms for merchandise at this time.
All orders must be pre-paid with credit card or paypal.
May I use the product photos from this
website?
Yes, all product images from this website may be used for promotional
purposes. However, the WholesaleKid.com logo may not be used without
permission. There are additional photo files available for download
from our wholesale resources page.
Is my
information kept private?
Yes, Your personal
information you provide will never be used by anyone not employed by
Wholesale Kid. Financial information that is collected is used only
for the current order. If you have placed an order at Wholesale Kid,
we may from time to time use the email address you provided to send you
updated information about products and offerings. If you do not wish
to receive such updates you can remove your address from the mailing list.
What if I receive
defective merchandise?
All products are First
Quality and sold as free of defects. If there is a defect
with any item purchased from Wholesale Kid, please contact us within 72
hours of receiving your order and describe the problem so we can make
arrangements to resolve the problem.
How are customer
complaints handled on drop ship orders?
Since your customer does
not know we are involved, all customers should contact you if they have a
problem or need to exchange an item, etc. You would then need to
contact us and we will work with you to resolve the problem whatever it may
be.
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